ترجمه آماده – رضایتمندی میهمانان هتل از پرسنل در استانبول و بارسلونا

Abstract This chapter reports results of a comprehensive investigation on the antecedents of guests’ satisfaction with employees of Istanbul hotels. The first phase of the study showed that at those hotels where participation mechanisms are available for greater numbers of employees, there are also higher levels of employee satisfaction, but trust in organization did not follow the same trend. Demand for participation seems to decrease trust in organization, because in this high power-distance setting, employees may find such contribution cumbersome. Suggestions for human resource managers are provided, to keep the levels of trust in organization at a level that would not negatively influence other organizationally important attitudes. In the second phase, Barcelona and Istanbul’s comparability in terms of hotel guests’ satisfaction with employees was tested with matched samples. The result suggests that data obtained from online ratings in separate destinations could be useful for preliminary comparisons. Reported findings could be valuable for both organizational improvement and knowledge development in service sector organizations.