ترجمه آماده – مدیریت کیفیت

Based upon these fundamental concepts the EFQM Excellence Model is designed to provide an holistic view of an organization with respect to its journey towards excellence. It provides an over-arching framework within which other approaches, tools and techniques can be applied. Crucially, the Model considers both the achievements of an organization, and the mechanisms by which these achievements are delivered. Without sustained results, actions have been ineffective, and results without clarity on how they are achieved will not be sustainable. The enablers are those processes, systems, and behaviours that need to be in place and managed to deliver excellence.